Refund & Return Policy

Owner action required: confirm the cancellation window, refund timelines and damage-claim process before launch.

Cancellations

Orders can be cancelled before dispatch. Once dispatched, an order cannot be cancelled.

Returns

As these are perishable food products, we do not accept returns for reasons of taste or preference.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photographs of the package and product. We will replace it or refund it after review.

Refunds

Approved refunds are processed to the original payment method. Bank timelines apply.